Terms of service

Welcome to Grow & Stow.

These Terms of Service govern your use of the Grow & Stow website at growstow.shop and your purchase of products through our online store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

Nothing in these Terms is intended to remove or restrict any statutory rights you may have as a consumer under applicable UK law.

1. About Grow & Stow

This website is operated by:

Business name: Grow & Stow
Website: https://growstow.shop
Email: growstowuk@gmail.com
Business address: Unit 4, 25 Western Road, Oxford, Oxfordshire, OX4 5ZZ, United Kingdom
Country: United Kingdom

Where applicable, business registration and VAT information will be provided on our website or order documentation.

If you have any questions about these Terms or your order, please contact us at growstowuk@gmail.com.

2. Using Our Website

You agree to use the Grow & Stow website only for lawful purposes.

You must not use our website:

• To engage in fraudulent, unlawful or abusive activity
• To attempt to gain unauthorised access to our systems
• To interfere with the operation, security or functionality of the website
• To introduce malicious software or harmful code
• To reproduce or misuse our website content without permission
• To submit false, fraudulent or misleading information
• To use the website in a way that could damage Grow & Stow or our customers

We may restrict or suspend access to parts of the website where reasonably necessary to protect our business, customers, systems or website.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate and up to date.

However:

• Product colours may appear slightly different depending on your device or screen settings.
• Product photographs may show a decorated or styled presentation where decorations are not included.
• Measurements may vary slightly due to manufacturing tolerances and product assembly.
• Product specifications may change where necessary, provided that any product supplied continues to comply with applicable consumer law.

The specific features and specifications applicable to a product are stated on the relevant product page.

Nothing in these Terms affects your statutory rights where a product is faulty, not as described, of unsatisfactory quality or otherwise does not meet applicable legal requirements.

4. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.

Where we cannot fulfil your order, we may:

• Offer you an appropriate alternative
• Agree a revised delivery arrangement with you
• Cancel the affected order and provide a refund

We will not substitute a different product without your agreement where your consent is required.

5. Prices

All prices displayed on our website are shown in GBP (£).

Where applicable, VAT will be included in the displayed price in accordance with UK law.

Free UK Delivery is offered on eligible orders in accordance with our Shipping Policy.

We take reasonable care to ensure that pricing information is accurate.

If we discover a genuine pricing or listing error, we will contact you as soon as reasonably possible. Where appropriate, we may cancel the affected order and provide a full refund of any payment already taken.

6. Placing an Order

When you place an order through growstow.shop, you are submitting an order to purchase the selected products.

After placing your order, you will normally receive an order confirmation acknowledging that we have received your order.

An order confirmation confirms receipt of your order and does not necessarily mean that the order has been accepted for fulfilment.

Your order will be accepted when we confirm acceptance or dispatch the products, unless we notify you otherwise.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

• A genuine pricing or product information error
• Suspected fraud or unauthorised activity
• Product availability issues
• An inability to fulfil the order
• A technical error affecting the order

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

7. Payment

Payment must be completed using one of the payment methods available through our checkout.

Payments are processed through the payment providers and payment technologies made available through our Shopify store.

Grow & Stow does not normally have access to or store your full payment card details.

If a payment cannot be successfully authorised or completed, we may be unable to fulfil the order until valid payment has been received.

8. Delivery

Grow & Stow offers delivery within the United Kingdom.

We offer Free UK Delivery on eligible orders.

Our delivery service is intended to cover:

• UK Mainland
• Scotland
• Scottish Highlands and Islands
• Wales
• Northern Ireland
• Isle of Man
• Channel Islands
• Eligible UK offshore and remote delivery areas

Our estimated delivery time is 7 working days.

Please allow up to 14 working days for delivery.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or other unforeseen circumstances.

Where tracking is available, relevant tracking information will normally be provided after dispatch.

If your order has not arrived within 14 working days after dispatch, please contact growstowuk@gmail.com with your order number so that we can investigate.

Nothing in this section limits any delivery rights you may have under applicable UK consumer law.

9. Risk and Delivery

For consumer purchases, responsibility for the goods will generally pass to you when you, or a person identified by you, physically receives the goods.

This does not apply where the goods are delivered using a carrier independently arranged by you and that carrier was not offered by Grow & Stow.

If your parcel arrives visibly damaged, please take photographs where possible and contact us as soon as reasonably possible.

If the product itself has been damaged, is faulty or is not as described, please contact growstowuk@gmail.com so that we can assist you in accordance with your statutory rights.

10. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

For online purchases, consumers generally have a statutory right to cancel within 14 days of receiving the goods, followed by a further 14 days to return the goods, subject to applicable legal conditions and exceptions.

Our Returns & Refunds Policy explains:

• How to request a return
• The applicable cancellation period
• Return arrangements
• Change-of-mind returns
• Faulty or damaged products
• Incorrect products
• Refunds
• Delivery charge refunds
• Product condition and diminished value

Please read our Returns & Refunds Policy before returning a product.

Nothing in these Terms limits or removes your statutory consumer rights.

11. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, not as described or otherwise does not meet applicable statutory requirements, you may have legal rights and remedies depending on the circumstances.

These remedies may include:

• Repair
• Replacement
• Replacement parts
• Price reduction
• Refund
• The right to reject the goods where applicable

Under UK consumer law, goods supplied to consumers must meet applicable statutory requirements, including being as described, of satisfactory quality and fit for purpose.

Nothing in these Terms excludes or restricts any consumer right that cannot legally be excluded or restricted.

If you believe your product is faulty or incorrect, contact:

growstowuk@gmail.com

Please include your order number and, where possible, photographs or video showing the issue.

12. Christmas Tree Assembly and Safety

Some Grow & Stow products require assembly.

You should carefully read and follow all assembly, operating and safety instructions supplied with your product.

Customers should:

• Assemble the tree according to the supplied instructions
• Use the supplied components as instructed
• Place the tree on a suitable stable surface
• Use electrical components only as instructed
• Keep the tree and electrical components away from water and sources of excessive heat
• Keep the tree away from naked flames
• Not modify the product or electrical components
• Not attempt unauthorised electrical repairs

Failure to follow the supplied safety or assembly instructions may affect the safe operation of the product and may affect certain warranty or after-sales claims where permitted by law.

13. Indoor Use

Where the product description states that a Grow & Stow Christmas tree is intended for indoor use, the product should not be used outdoors.

Always follow the specific instructions and safety information supplied with the product.

14. Intellectual Property

Unless otherwise stated, content appearing on growstow.shop is owned by or licensed to Grow & Stow.

This may include:

• Grow & Stow branding
• Logos
• Product photographs
• Product descriptions
• Graphics
• Website design
• Written content
• Videos
• Other original website materials

You may access and use the website for your personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, republish or commercially exploit our content without our prior written permission, except where permitted by law.

15. Reviews and User Content

If you submit a review, photograph, comment or other content to Grow & Stow, you must ensure that the content:

• Is truthful and not misleading
• Relates genuinely to your experience where it is presented as a customer review
• Does not infringe another person's intellectual property, privacy or other rights
• Does not contain unlawful or harmful material
• Does not contain malicious software or harmful code
• Does not impersonate another person

We may remove or moderate content where reasonably necessary, including where it breaches these Terms, applicable law or our website standards.

We do not guarantee that every submitted review or item of user content will be published.

16. Website Availability

We aim to keep growstow.shop available and operating correctly.

However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or modify parts of the website for:

• Maintenance
• Security updates
• Technical improvements
• Product updates
• Other operational reasons

Where reasonably possible, we will take appropriate steps to minimise disruption.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights that cannot legally be excluded
• Any other liability that cannot legally be excluded or limited

Subject to the above, Grow & Stow will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our lawful responsibility.

Nothing in these Terms affects your statutory rights as a consumer.

18. Events Outside Our Reasonable Control

We will not normally be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Transport disruption
• Strikes or industrial disputes
• Government restrictions
• Significant technical failures
• Acts of war or terrorism
• Other circumstances beyond our reasonable control

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate relevant information where appropriate.

This section does not remove any rights you may have under applicable consumer law.

19. Privacy

Our Privacy Policy explains how Grow & Stow collects, uses and protects personal information.

Our Cookie Policy explains how cookies and similar technologies may be used on our website.

By using our website, you should review these policies together with these Terms of Service.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

• Our business
• Our website
• Our products or services
• Our operational procedures
• Applicable legal or regulatory requirements

The latest version will be published on this page with an updated Last updated date.

The Terms that apply to an order will generally be the version in effect when the order is placed.

We will not use a change to these Terms to remove or reduce rights that you have already acquired under applicable law.

21. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable mandatory consumer protection legislation provides otherwise.

If you are a consumer living elsewhere in the United Kingdom, you may also have rights under mandatory consumer protection legislation applicable in your jurisdiction.

22. Contact Us

If you have any questions regarding these Terms, your order or our products, please contact:

Grow & Stow
Website: https://growstow.shop
Email: growstowuk@gmail.com
Address: Unit 4, 25 Western Road, Oxford, Oxfordshire, OX4 5ZZ, United Kingdom