Welcome to the Grow & Stow Help & FAQs.
Here you can find answers to common questions about our artificial Christmas trees, ordering, delivery, returns, assembly and customer support.
If you cannot find the answer you are looking for, please contact us at growstowuk@gmail.com.
About Grow & Stow
What is Grow & Stow?
Grow & Stow is an online retailer specialising in practical and easy-to-store artificial Christmas trees.
Our aim is to make decorating for Christmas simple, with trees designed to provide a convenient alternative to traditional Christmas trees.
Where is Grow & Stow based?
Grow & Stow operates online and serves customers in the United Kingdom.
For customer support, please contact us at:
Email: growstowuk@gmail.com
Do you have a physical showroom?
Grow & Stow is an online store.
We currently do not advertise a physical showroom or in-person shopping service.
Products
What type of Christmas trees do you sell?
We currently offer artificial Christmas trees designed for indoor Christmas decoration.
Our featured Grow & Stow tree is designed with an adjustable height system, allowing different height configurations from a single tree.
What heights are available?
Our Grow & Stow tree is currently offered in several height options.
The product listing provides the available height selections in feet and centimetres.
Please check the product page for the exact height options available when placing your order.
Is the tree adjustable?
Yes. The Grow & Stow tree is designed to provide multiple height configurations from one tree.
This allows you to choose a suitable height depending on your available space and preferred Christmas setup.
Can I use the tree indoors?
Yes. The tree is intended for indoor use.
We recommend placing it on a stable, level surface and keeping it away from sources of excessive heat.
Does the tree come with LED lights?
Yes. The Grow & Stow tree is supplied with LED lighting.
Please refer to the product page for the current lighting specification.
What colour are the LED lights?
The current product specification states colour LED lighting.
Does the tree include a stand?
Yes. The Grow & Stow tree is supplied with a sturdy stand designed to support the tree during use.
Is the tree easy to assemble?
The tree is designed with Quick-Set Technology to make setup straightforward.
Follow the assembly instructions supplied with your order and ensure that all sections and the stand are securely positioned before decorating the tree.
Can I take the tree down after Christmas?
Yes. The tree is designed to be collapsible for easier storage after the Christmas season.
We recommend keeping the original packaging, where practical, so that the tree can be stored safely between uses.
Ordering
How do I place an order?
To place an order:
- Select your preferred product and available option.
- Add the product to your basket.
- Proceed to checkout.
- Enter your delivery and payment details.
- Review your order.
- Complete your purchase.
You should receive an order confirmation after your purchase has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at:
We will try to help before the order is dispatched.
Once an order has been dispatched, we may not be able to make changes to it. In that situation, your statutory cancellation and return rights may still apply.
What payment methods do you accept?
Available payment methods are displayed at checkout.
Payment must be successfully authorised before an order can be processed.
Will I receive an order confirmation?
Yes. After completing your purchase, you should receive an order confirmation by email.
Please check your spam or junk folder if you do not see it in your inbox.
Delivery
Do you offer free UK delivery?
Yes. We offer Free UK Delivery on eligible orders.
There is no standard delivery charge for eligible UK addresses covered by our delivery service.
Which areas of the UK do you deliver to?
Our Free UK Delivery service is intended to cover:
- UK Mainland
- Scotland
- Scottish Highlands and Islands
- Wales
- Northern Ireland
- Isle of Man
- Channel Islands
- Other eligible UK offshore and remote delivery areas
Delivery availability may depend on the delivery service available for a particular address.
How long does delivery take?
Our estimated delivery time is:
7 working days
Please allow up to 14 working days for delivery.
These are estimated delivery times rather than guaranteed delivery dates.
When does the delivery period begin?
The estimated delivery period begins once your order has been dispatched.
You may receive dispatch confirmation and tracking information where tracking is available.
Can delivery take longer during Christmas?
Yes. Delivery networks can become particularly busy during the Christmas period.
Weather, courier demand, transport disruption and other circumstances can occasionally cause delays.
We recommend ordering early if you need your tree for a particular date.
What happens if my order has not arrived?
If your order has not arrived within 14 working days after dispatch, please contact us at:
Please include your order number so that we can investigate the delivery.
Can I track my order?
Where tracking is available, tracking information may be provided after dispatch.
Please note that tracking information can take some time to become active after an order has been handed to the delivery provider.
What if I entered the wrong delivery address?
Contact us as soon as possible.
If your order has not yet been dispatched, we will try to update the address where possible.
Once an order has been dispatched, we cannot guarantee that the address can be changed.
Damaged or Incorrect Orders
What should I do if my parcel arrives damaged?
If the external packaging is visibly damaged, we recommend taking photographs of the packaging before opening it, where possible.
Then contact us at:
Please provide your order number and photographs showing the issue.
What if my Christmas tree arrives damaged or faulty?
Please contact us as soon as reasonably possible.
Send us:
- Your order number
- A description of the problem
- Photographs of the affected part
- Video evidence where this helps demonstrate the issue
We will assess the problem and work with you towards an appropriate solution in accordance with your consumer rights.
What if I receive the wrong product?
Contact us at growstowuk@gmail.com with your order number and details of what you received.
We will investigate and arrange an appropriate solution.
Returns & Refunds
Can I return my Christmas tree if I change my mind?
Yes. For eligible online purchases, you generally have a 14-day cancellation period beginning on the day after you receive your goods.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
Please contact us before returning an item so that we can provide the appropriate return instructions.
How do I request a return?
Email:
Please include:
- Your name
- Order number
- Product purchased
- Date the order was received
- Confirmation that you wish to cancel or return the order
We will provide the relevant return instructions.
Who pays for return delivery?
For a change-of-mind return, the customer is generally responsible for the reasonable cost of returning the goods.
Where an item is faulty, damaged, incorrect or not as described, Grow & Stow will handle the matter in accordance with applicable consumer law.
Can I open and assemble the tree before returning it?
You may generally handle goods as necessary to inspect them in the same way you would reasonably be able to inspect them in a shop.
However, excessive handling may affect the amount refunded where it has reduced the value of the goods, where permitted by law.
When will I receive my refund?
Refunds are normally processed in accordance with our Returns & Refunds Policy and applicable UK consumer law.
Where a statutory cancellation applies, the relevant refund will normally be made using the original payment method.
Do I still have my legal consumer rights if I return an item?
Yes.
Nothing in our returns process removes or limits your statutory rights under applicable UK consumer law.
For full information, please see our Returns & Refunds Policy.
Assembly & Care
Do I need any special tools to assemble the tree?
The tree is designed for straightforward assembly using its supplied components.
Please follow the assembly instructions provided with your order.
Where should I place my Christmas tree?
Place the tree on a stable, level surface where it can stand securely.
Keep it away from excessive heat and sources of ignition.
Can I use real candles on or near the tree?
We strongly recommend not using real candles, naked flames or other sources of ignition on or immediately next to an artificial Christmas tree.
Use suitable electric Christmas lighting and follow the manufacturer's safety instructions for any additional decorations or electrical products.
Can I leave the tree unattended?
As with any electrical Christmas decoration, we recommend switching the lights off when leaving the property or going to bed.
How should I store the tree after Christmas?
After Christmas:
- Remove decorations carefully.
- Switch off and disconnect the tree's lighting where applicable.
- Disassemble the tree according to the instructions.
- Store the sections in a dry, clean location.
- Keep the tree protected from excessive moisture and heat.
Keeping the original packaging can help protect the tree during storage.
LED Lighting
Does the tree have built-in LED lights?
Yes. The Grow & Stow tree is supplied with LED lighting.
Are the LED lights replaceable?
Please refer to the product instructions supplied with your particular tree for information about the lighting system and replacement components.
If you experience a lighting problem, contact growstowuk@gmail.com before attempting repairs or modifications.
What should I do if the lights stop working?
First, check the relevant connections and follow the troubleshooting instructions supplied with the product.
If the problem continues, contact Grow & Stow with your order number and details of the issue.
Do not attempt electrical repairs yourself.
Customer Support
How can I contact Grow & Stow?
You can contact our customer support team by email:
What information should I include in my email?
For an existing order, please include your:
- Order number
- Name used for the order
- Description of your question or problem
- Photographs or other relevant information where appropriate
Including your order number helps us locate your order more quickly.
How quickly will you reply?
We aim to respond to customer enquiries as soon as reasonably possible.
Response times may be longer during busy periods, particularly around Christmas.
Important Information
Where can I find your full policies?
You can find our full policies on the website, including:
- Shipping Policy
- Returns & Refunds Policy
- Privacy Policy
- Terms of Service
These policies contain more detailed information about your purchase and your rights.
Do your policies affect my statutory rights?
No.
Nothing in our website policies is intended to exclude or limit rights that cannot legally be excluded or limited under UK consumer law.
Still Need Help?
If you cannot find the answer to your question, please contact us:
Grow & Stow
Email: growstowuk@gmail.com
Website: growstow.shop
United Kingdom
Please include your order number if your enquiry relates to an existing order.
We're here to help make your Christmas simpler. 🎄