Privacy policy

At Grow & Stow, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Grow & Stow collects, uses, stores and protects personal information when you visit growstow.shop, place an order, contact us, request support, or otherwise interact with our website and services.

We aim to handle personal information lawfully, fairly and transparently in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Grow & Stow operates the online store available at:

Website: https://growstow.shop

For privacy and customer service enquiries, you can contact us using:

Business name: Grow & Stow
Email: growstowuk@gmail.com
Address: Unit 4, 25 Western Road, Oxford, Oxfordshire, OX4 5ZZ, United Kingdom
Country: United Kingdom

Grow & Stow is responsible for the personal information processed through our website where Grow & Stow determines the purposes and means of that processing.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information.

Information you provide directly

This may include:

  • Your name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Products purchased
  • Payment and transaction information
  • Information provided when contacting customer service
  • Information relating to returns, refunds, complaints or product enquiries
  • Any other information you voluntarily provide to us

Information collected automatically

When you browse our website, certain technical information may be collected automatically, depending on the cookies, technologies and services enabled on our website.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General location information derived from technical data
  • Pages visited
  • Products viewed
  • Website interactions
  • Referring website
  • Information about how you use our website

We use this information to operate, secure and improve our website and services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To process and fulfil orders
  • To process payments
  • To arrange delivery
  • To provide order confirmations and delivery updates
  • To process refunds and returns
  • To respond to customer service enquiries
  • To deal with complaints and product issues
  • To provide after-sales support
  • To maintain business and transaction records
  • To improve our website and customer experience
  • To understand how customers use our website
  • To detect, prevent and investigate fraud, abuse or security incidents
  • To protect the security of our website and services
  • To comply with legal and regulatory obligations
  • To send marketing communications where you have provided the required consent or where another lawful basis permits us to do so

We will only process personal information where we have an applicable lawful basis under UK data protection law.

4. Lawful Bases for Processing

Depending on the circumstances, Grow & Stow may rely on one or more of the following lawful bases under the UK GDPR.

Contract

We may process information where it is necessary to perform a contract with you, such as processing and delivering an order you have placed.

Legal obligation

We may process information where necessary to comply with a legal obligation, including applicable accounting, tax, consumer protection or other legal requirements.

Legitimate interests

We may process information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.

Examples may include:

  • Operating and improving our website
  • Preventing fraud and misuse
  • Maintaining website security
  • Managing customer relationships
  • Handling enquiries and complaints
  • Protecting our business and customers

Where we rely on legitimate interests, we will consider the impact of the processing on your rights and privacy.

Consent

Where required, we may rely on your consent for particular processing activities, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Payments

Payments made through our website are processed using payment providers and payment technologies available through our Shopify checkout.

Grow & Stow does not ordinarily need to store your full payment card details to process your order.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

Payment information may be processed by third-party payment providers where necessary to complete your transaction.

6. Sharing Your Information

We may share relevant personal information with third parties where this is necessary to operate our business, provide our services, fulfil your order or comply with legal obligations.

Depending on the services used by Grow & Stow, these parties may include:

  • Shopify and related technology providers
  • Payment service providers
  • Delivery and courier providers
  • Website and hosting providers
  • Customer service providers
  • Fraud prevention and security providers
  • Analytics and website performance providers
  • Marketing and advertising service providers, where applicable
  • Professional advisers
  • Government authorities, regulators or law enforcement agencies where legally required

We only provide third parties with information that is reasonably necessary for the relevant purpose.

Where appropriate, we require service providers processing personal information on our behalf to maintain suitable confidentiality and security measures.

7. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Depending on the circumstances, this may include the use of appropriate contractual safeguards or other legally recognised transfer mechanisms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable, support analytics, advertising and marketing.

Cookies may be used for purposes including:

  • Website functionality
  • Shopping basket and checkout functionality
  • Security
  • Preferences
  • Analytics
  • Website performance
  • Advertising and marketing, where applicable

Where consent is required for non-essential cookies, we will seek consent in accordance with applicable requirements.

You can also manage cookies through your browser settings and, where available, our website's cookie preference controls.

For more information, please see our Cookie Policy.

9. Marketing Communications

Where permitted by applicable law, we may send marketing communications about Grow & Stow products, promotions, offers and other updates.

Where consent is required, we will only send marketing communications after obtaining the appropriate consent.

You can unsubscribe from marketing emails at any time by:

Please note that you may still receive essential service communications, such as order confirmations, delivery updates or information relating to your purchase.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

  • The purpose for which it was collected
  • Whether you have an active customer relationship with us
  • Legal and accounting requirements
  • Tax requirements
  • Consumer protection obligations
  • The need to establish, exercise or defend legal claims
  • Our legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Unauthorised disclosure
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, including keeping passwords and login details confidential.

12. Your Privacy Rights

Depending on the circumstances and the lawful basis for processing, you may have rights under UK data protection law, including:

  • The right to be informed about how your personal information is used
  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of personal information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and applicable legal exemptions.

If you wish to exercise a privacy right, contact:

Email: growstowuk@gmail.com

We may need to verify your identity before responding to certain requests.

13. Complaints

If you have concerns about how Grow & Stow has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

The ICO's website is:

https://ico.org.uk/

The ICO provides information about data protection rights and how to make a complaint.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at:

growstowuk@gmail.com

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

Third-party websites operate independently from Grow & Stow and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the relevant privacy notice before providing personal information to a third party.

16. Shopify

Our online store is operated using Shopify.

Shopify provides technology and infrastructure used to operate our online store, including functions relating to products, checkout, orders and customer accounts where applicable.

Information processed through Shopify may be subject to Shopify's own privacy practices and policies in addition to this Privacy Policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our website
  • Changes to the services we use
  • Changes to how we process personal information
  • Changes in applicable legal or regulatory requirements

When we make changes, we will update the Last updated date at the top of this page.

We recommend reviewing this Privacy Policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how Grow & Stow processes personal information, please contact us:

Grow & Stow
Website: https://growstow.shop
Email: growstowuk@gmail.com
Address: Unit 4, 25 Western Road, Oxford, Oxfordshire, OX4 5ZZ, United Kingdom

We aim to handle privacy enquiries clearly and fairly and will respond within the applicable legal timeframe.